We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

• Responsible for Front Desk operations overnight, including overseeing Front Desk agents, Telecommunications, and Bell staff in the performance of their duties.
• Provides direction and support for all staff members in order to achieve department goals and objectives.
• Ensures all Front Desk team members receive proper training with emphasis on detail, in order to provide service levels consistent with company standards.
• Oversees customer check-in/check-out.
• Conducts all cash handling in accordance with established policy and monitors variances daily.
• Monitors telephone communication via call monitoring system.
• Authorized to verify pre-approved room comping levels and authorized to change incorrect information.
• Processes discrepancy reports, rate variations, and Credit reports.
• Works with Housekeeping and Casino Marketing to ensure timely guest check-in and maximum occupancy.
• Coordinates ViP arrivals and ensures all arrangements have been confirmed prior to arrival.
• Ensures all eligible card holders are pre-registered, and room is checked prior to arrival.
• Monitors volume to ensure fast, friendly, and efficient service.
• Ensures that guest problems/complaints are managed in an effective, courteous manner.
• Performs the night Audit for date roll.
• Maintains knowledge of hotel, community, and special events in order to accurately provide guests with needed information.
• Performs duties of Front Desk agents and other Front Desk and Services team members as needed.
• Performs all other related and compatible duties as assigned.
• Maintains strict confidentiality in all company matters.

Ameristar Casino Resort Spa offers Team Members: 

Now hiring candidates 18 or older for all positions, including gaming licensed positions (excluding Beverage Server, Barback, Bartender)

• $1,500 Retention bonus offered for all newly hired hourly positions - Apply, Interview, and Start before May 31, 2023 and get $250 on your first check! Additional $250 paid after 6 months, $1000 paid after one year (based on completion of pay period anniversary date) 
• Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members
• Free Costco or Sam’s Club membership after 90 days of employment
• $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer applicants that are hired now through May 31, 2023. 
• Discounted bus tickets  
• Non-Accrued Additional Time Off – Apply, Interview, and Start before May 31, 2023 and start with 80 hours for FT, and 40 hours for PT for immediate use (Non-Accrued Additional Time Off pay must be used within one year from the date of hire/grant date) 
• Hot meal served by the Leadership team once a month
• 20% discount for Starbucks, Ara Spa, and all food outlets 
• 100% Colorado Gaming License reimbursement after 90 days of employment 
• Hotel discounts available at all 43 PENN properties, plus discounts on goods and services (including Barstool merch) 
• Education reimbursement program and Annual Scholarship Program 
• Career development opportunities 

• High School Diploma or equivalent required; college degree preferred.
• Two (2) years of experience in hospitality industry in a supervisory capacity required.
• Knowledge of casino/hotel industry strongly preferred.
• Must have excellent customer service and interpersonal skills.
• Must be proficient in Microsoft Office applications (Word, Excel, Outlook, etc.).
• Ability to maintain a high level of confidentiality and professionalism.
• Must have excellent written and verbal communication skills; must be fluent and literate in English.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Must have strong organizational and time management skills. 
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Must be able to work a flexible schedule including overnight, weekends, holidays, and fluctuating days off.

We’ve grown to become the most innovative omnichannel provider of entertainment experiences, thanks to our 12 retail brands representing 43 destinations across North America, online gaming via Barstool Sportsbook and theScore |BET.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer