Banquet Sales Coordinator

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

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ESSENTIAL DUTIES & RESPONSIBILITIES: 

• Follow up on all inquires from internal/external guests on catering room needs in both verbal and written communication forms 
• Book functions and handle appropriate menu planning, room set up and other special needs of guests 
• Oversee the proper execution of all catering events 
• Determine blocks for groups with catering needs 
• Coordinate with pertinent departments regarding needs for events 

• Bill all charges to appropriate departments/external guests 
• Provide upcoming events and distribute to all necessary departments 
• Develop and monitor departmental budget 
• Order all supplies 
• Submit proper notice of events to Director Food & Beverage, and his/her designate Manager 

• Receive all sales leads and inquiries about meeting space 
• Prepare contract and follow up with client based on payment 
• Monitor the condition of ballrooms, carpet, painting, wallpaper, lights, etc. 
• Must work well under pressure and meet multiple and sometimes competing deadlines. 
• Adhere to all corporate and local policies, procedures, and operating guidelines.  

• Must always show ethical and cooperative behavior with guests, co-workers, and leadership. 
•  Responsible for recruiting, hiring, and training to maintain budgeted staffing levels.  
• Supervise hourly staff to ensure optimum operating efficiencies and appropriate staffing. 
• Recommendations regarding the hiring, firing, advancement, or promotions of employees. 
• Assists and maintain food and beverage costs through control and supervision. 

• Ensures that all employees adhere to the company's standards.  
• Directs interviews and hiring, assignments of duties, motivation of staff, evaluations, and management of staff. 
• Estimates food, non-food and beverage needs and requisitions all items needed for staff to successfully perform in the outlet 
• Responsible for maintaining personnel performance records and monitoring staffing levels to maintain budgeted levels of employment.  
• Requisition supplies from food storeroom and maintain adequate par levels.  

• Review financial transactions and monitor budget to ensure an efficient operation and that expenditures stay within budget limitations.  
• Have knowledge of and practice food and alcoholic beverages handling procedures to ensure guest safety.  
• During certain times throughout the year will be expected to assist in supervising other outlets as deemed necessary by the F&B Director. 
•  Performs other duties as may be assigned by department and/or company management. 

SUPERVISORY RESPONSIBILITIES  

• This position has supervisory responsibilities for all front of house banquet staff in the absence of the Banquet Coordinator. 

QUALIFICATIONS  

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Must be a minimum of 21 years of age. 
• High school diploma or G.E.D required. 

• Bachelor's degree from four-year university/college preferred. 
• 3 to 5 years relevant experience or equivalent combination of education and experience. 
• Intermediate computer skills required.  
• Intermediate knowledge of Microsoft Word, Excel, PowerPoint required. 
• Must qualify for licensing with the New Mexico Racing Commission. 

• Must qualify for certification through NMAST. 
• Position requires scheduling flexibility, may be required to work weekends, holidays, overnight, or overtime, based upon scheduling and business needs. 
• Ability to read, write and speak English required. 
• Strong customer service and interpersonal skills are required. 
• Ability to work as part of a team and to promote cooperative approach between departments. 

• Ability to work unsupervised. 

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Frequent brisk walking, climbing stairs, bending, lifting, stretching, reaching, kneeling, squatting, and standing for extended periods of time.  
• Walking and/or standing 70% of the time. 
• Lifting from 75 to 100 pounds to stack, store or move materials, supplies and equipment.   
• Push and pull carts and equipment weighing 100 pounds. 

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function. 

• While performing the duties of this job, the employee mostly works inside the building. The employee is regularly exposed to airborne particles, toxic fumes and/or chemicals. 
• The noise level in the work environment is loud. 

• Exposure to bright lighting. 
• Exposure to unrestricted second-hand smoke.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer