Audio-Visual Assistant Manager

Job ID
Hollywood Casino St. Louis
US-MO-St. Louis
Regular Full-Time
Marketing & Entertainment


iCims Header (Repeat)


We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 


Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!



The Audio-Visual Manager is responsible for company assets within the Entertainment Department. Assist in ensuring all concert, live entertainment events (indoor and outdoor) and audio-visual equipment are properly planned, executed and maintained. Supports and leads team of AV Technicians in a fast-paced, physical environment.


The following statements are intended as general illustrations of the work in this job class and are not all inclusive for this position.


  • The Assistant Audio-Visual Manager will maintain equipment and train team on A/V systems and repair procedures.
  • Oversee operation and maintenance of systems in entertainment venues as needed.
  • Conduct interview & hiring processes for AV Technicians.
  • The Assistant Audio-Visual Manager will coach AV TMs.
  • Project lead for AV capital & property driven projects.
  • Assign daily responsibilities to AV techs. Follow up to make sure tasks have been completed and issues have been resolved.
  • Assist in the development of design and production specifications of all concerts and live entertainment to ensure that a production schedule is maintained and secured.
  • The Audio Visual Manager will coordinate with other departments and internal/external guests to ensure all AV needs are met and events occur without incident. (Provide logistics for events)
  • Research and evaluation of new products, technologies, and procedures.
  • Provide technical support for AV hardware, control systems, and signal issues to both AV and non-AV team members throughout our property.
  • Develop standard operating procedures to make department as efficient as possible.
  • Specify equipment needs for AV programs and events of various sizes.
  • Provide audio and video recording and editing services for corporate and departmental training videos and web programs.
  • The Assistant AV Manager will program and update property wide audio systems.
  • Program and update music playlists for all property music channels with guidance from senior management.
  • When possible, repair equipment power supplies, circuits, consoles, etc… in house to save on costs.
  • Oversee property wide RF microphone usage to ensure microphones in various venues/ locations do not interfere with each other.
  • The Assistant AV Manager will ensure all paging and announcement systems work properly.
  • Ensure AV Technicians are following safety rules and procedures when working with heavy/ dangerous equipment.
  • The Assistant AV Manager will keep track of current inventory and notify when replacements are needed


  • Bachelor’s degree (B.A./B.S.) from four-year college or university in Marketing, Finance, or related field; five (5) years of progressively more challenging leadership roles in Marketing or Operations; or equivalent combination of education and experience.
  • Experience in multiple communication channels including direct mail, e-mail, and social media required.
  • Must have excellent written and verbal communication skills; must be fluent and literate in English.
  • Ability to maintain a high level of confidentiality and professionalism.
  • Must have exceptional customer service and interpersonal skills.
  • Must have technical proficiency and knowledge in Microsoft Office applications (Word, Excel, and Outlook).
  • Strong client interface and presentation skills preferred.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Must have demonstrated ability to drive toward results.
  • Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment.
  • Ability to work collaboratively and communicate effectively with team members at all levels of the organization.


We’ve grown to become the most innovative omnichannel provider of entertainment experiences, thanks to our 12 retail brands representing 43 destinations across North America, and online gaming via theScore |BET.


Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 


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Equal Opportunity Employer






Starting from $46,000 annually, based on experience.


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