Housekeeping Assistant Manager

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.

- Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.

- Responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.

- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. 

- Ensures that guest rooms are well maintained and in proper repair.

- Oversees daily cleaning of occupied rooms and preparation of rooms for new check-ins.

- Maintains adequate inventory of all supplies.

- Ensures that linen and supplies are tracked and accounted for daily.

- Expedites and oversees special requests from the Front Desk.

- Monitors, maintains, and makes recommendations on level of cleanliness in hotel rooms.

- Responsible for the housekeeping operation of a designated shift in the absence of manager.

- Inspects all vacant rooms to ensure housekeeping specifications are met.

- Reports all maintenance problems and assures protection of all hotel property from possible damage.

- Maintains knowledge of and compliance with all safety and health standards set by OSHA and local Health 

- Monitors team member appearance, carts, equipment, and cleaning supplies; ensures storerooms and properly stocked with linens and supplies.

- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.

- Maintains strict confidentiality in all departmental and company matters.

- Associate degree (A.A.) in a related field; or minimum one (1) year of related experience and/or training; or equivalent combination of education and experience.

- Must have strong written and verbal communication skills; must be fluent and literate in English.

- Ability to maintain a high level of confidentiality and professionalism.

- Must be proficient in Microsoft Office applications (Excel, Word, and Outlook).

- Ability to write reports, business correspondence, and procedure manuals. 

- Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

- Must be able to perform the physical job duties of all Housekeeping team members in times of emergencies.

- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

- Must be able to operate all Housekeeping equipment, including but not limited to vacuum cleaners, floor machines, washer, dryer, carpet extractors, computer, copy machine, mop, broom, and handheld radio.

- Must have excellent customer service and organizational skills.

- Ability to work collaboratively and communicate effectively with team members at all levels of the organization.

- Flexible to work all shifts, including nights, weekends, and holidays, as business needs dictate.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer