Surveillance Agent - Full-Time

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

• Responsible for fostering a fun environment
• Responsible for being a gracious host to all guests and co-workers
• Responsible for promoting a positive influence in the community and participating in company-sponsored events
• When assigned to surveillance monitoring room, "patrols" the facility through the pan, tilt and zoom cameras and records all pertinent activity on the digital video recording systems. Logs and marks recordings and files them in one of several repositories depending on the activity depicted.
• Must learn all table games offered at property and be trained in cheating methods and card counting in order to be able to recognize that activity when it is occurring
• Must learn policies, procedures, Internal Controls and State Regulations for all gaming and cash handling positions in order to recognize and respond to any deviations by employees
• Similarly, "patrols" the gaming floor, the Cashier's Cages, Main Bank and Count Rooms via CCTV cameras
• Conduct covert floor surveillance as assigned by supervision
• Coordinates with the Surveillance supervisor to record the questionable activity for review and possible use as evidence in court
• Prepares daily logs of all pertinent activity
• Works closely with the Guest Safety Department in crime prevention activities
• Assists in the detection of illegal activities in the facility to include the Gaming areas, Food and Beverage areas, Cage and Count Room areas
• Adheres to all Departmental and Human Resources Policy and Procedures
• Other duties as assigned
• All personnel must be able to work any shift assignment with proper notice. Though shifts are generally stable, other shift assignments may occur to better meet the needs of the department or the property.

• Must have an outgoing, energetic and enthusiastic attitude
• Must enjoy hosting others
• Must be comfortable initiating conversations and creating a fun environment with our guests
• Must be a minimum of 21 years of age
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Working knowledge of surveillance equipment and digital recording systems is a plus. Prior casino surveillance or table games dealer experience or retail loss prevention is preferred.
• Experience with use of computers and windows-based programs preferred.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.  Must have good handwriting.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Able to work in a semi darkened, temperature-controlled environment of approximately 70 degrees required.
• Must be able to qualify for licenses and permits required by federal, state and local regulations
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in vary work areas such as confined spaces

We’ve grown to become the most innovative omnichannel provider of entertainment experiences, thanks to our 12 retail brands representing 43 destinations across North America, and online gaming via theScore |BET.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer