Guest Room Controller

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

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• Responsible for cleaning and servicing guest rooms in assigned section. 
• Fills all reasonable guest requests and directs the guest to the appropriate person for assistance. 
• Adhere to safe handling of all chemicals. 
• Report any safety issues to the Housekeeping Supervisor, Assistant Housekeeping Manager, or the Housekeeping Manager.  
• Attends all regular departmental meetings as well as other related meetings. 
• Follow the established protocol when entering and cleaning guest rooms. 
• Clean and service guest rooms as outlined in the housekeeping training manual. 

• Report room status on room attendant sheets. 
• Restock housekeeping room attendant carts with guest supplies and chemicals. 
• Maintain housekeeping room attendant carts and work areas in an orderly and neat manner. 
• Report damage, improvement or repair issues in the guest rooms or hotel area to the appropriate housekeeping supervisor.  
• Must complete all assigned rooms in a timely manner. 

• Must be able to stand for a minimum eight (8) hour shift.  
• Must have strong time management skills and the ability to maintain an acceptable pace and quality of work. 
• Strong guest service skills. 
• No formal education required 
• Six months prior cleaning experience preferred. 

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer