Casino Operations Assistant Shift Manager

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

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The casino operations assistant shift manager is responsible for supervising staff and the overall daily management of a designated shift in the Casino Operations department.  They provide oversight for all games, game protection, and overall operation of the Table Games/Slots operations on their shift. 

ESSENTIAL RESPONSIBILITIES 

- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction

- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager

- Ensures customer service standards are followed by all team members and addresses issues as they arise

- Provides oversight for the gaming floor on their assigned shift

- Effectively handles customer concerns and requests

- Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers

- Responsible for the accountability of the chips, cards, dice, and all other gaming equipment 

- Verifies table inventories and effectively manages table limits

- Assists with overall strategies for customer service, revenue growth, and expense management in order to maximize profitability

- Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances

- Assists with the overall integrity of daily Table Games and/or Slot operations

- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management

QUALIFICATION REQUIREMENTS

- Must be at least 21 years of age

- Bachelor's degree (B.A. / B.S.) from four-year college or university; or minimum of three years of experience in a comparable Table Games and/or Slots leadership position; or equivalent combination of education and experience

- Must have thorough knowledge of all Table Games and Table Games/or Slots operations 

- Excellent skills in both written and oral communication

- Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Slot operating systems

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer