Rooms Controller

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

Position open until filled

Ameristar Casino Resort Spa offers Team Members:

Now hiring candidates 18 or older for all positions, including gaming licensed positions (excluding Beverage Server, Barback, Bartender)

• $1,500 Retention bonus offered for all newly hired hourly positions – Receive $250 on your first check! Additional $250 paid after 6 months, $1000 paid after one year (based on completion of pay period anniversary date)
• Non-Accrued Additional Time Off – After 90 days of employment, Team Members will be granted 80 hours for FT or 40 hours for PT for immediate use
• Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members
• $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants
• Discounted bus tickets  
• Hot meal served by the Leadership team once a month
• 20% discount for Starbucks, Ara Spa, and all food outlets 
• 100% Colorado Gaming License reimbursement after 90 days of employment 
• Hotel discounts available at all 43 PENN properties, plus discounts on goods and services (including Barstool merch) 
• Education reimbursement program and Annual Scholarship Program 
• Career development opportunities 

Responsibilities include: 

• Full knowledge of the status of every guest room in the hotel.
• Ability to convey information and ideas clearly.
• Utilize the computer software to input property specific data.
• Effectively utilize the computer software to analyze hotel trends.
• Effectively organize the room’s inventory according to hotel occupancy on a daily basis.
• Black all room reservations according to the guest’s preferences and hotel occupancy.
• Work with the sales department to help coordinate the blocking of group functions.
• Review PMS inventory and house count for availability and rates.
• Maintain and market special guest programs.
• Facilitate guest room amenity deliveries.
• Perform Front Desk Agent responsibilities as needed.
• Ability to maintain, organize, and analyze guest surveys.
• Ability to work with and understand financial information and data, and basic arithmetic functions.
• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Company standards, as required by scheduling, which will vary according to the needs of the hotel.

• High School diploma or equivalent required and a minimum of one year guest service experience and/or training; or equivalent combination of education and experience.
• Previous Experience as a Front Desk Agent, 1 year minimum preferred.
• Previous experience in a 4-to-5-star hotel (and the quality and services expectations associated therewith) preferred.