Job ID
Hollywood Casino Bangor
Regular Full-Time
Food & Beverage


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We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 


Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!



  • Provides fast, friendly, professional and responsive customer service to restaurant guests, food servers and restaurant hosts
  • Maintains par levels of operating supplies (china, flatware, glassware, utensils), condiments, and paper supplies for each service station obtaining replacement stock from ware wash area and/or warehouse inventory in accordance with procedure
  • Removes dirty dishes, glassware, and flatware from table and counter tops, and transports items to designated area
  • Resets tables with silverware, napkins, and glassware in accordance with established restaurant table top specifications
  • Assists servers in their duties (e.g., refills water glasses and coffee cups, helps serve food orders, attend to guest needs) as required
  • Wipes counter areas, sinks and floors as required to maintain a clean and safe work station
  • Maintains cleanliness of designated areas as directed in accordance with established health and safety standards
  • Deep cleans restaurant equipment (coffee machines, soda and juice dispensers, ice bins), service stations, and refrigerators as scheduled, or required
  • Operates and maintains equipment as required in accordance with established guidelines and safety procedures
  • Removes and properly disposes of all refuse and debris accumulated in restaurant and service stations in accordance with department procedures
  • Resolves service issues according to the service recovery toolbox
  • Recognizes Diamond and Platinum players and ensures they receive the appropriate service
  • Knows and promotes current casino events and programs and can give guests directions to all casino areas
  • Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play
  • Provides personalized service during guest interactions




  • High school diploma or equivalent
  • Prior customer service in a fast paced environment preferred
  • Read, understand and speak English
  • Excellent customer service/communication skills
  • Available to work required schedule which may include nights, weekends, holidays and overtime as needed
  • Must meet professional appearance standards as prescribed by company policy
  • Must be physically mobile with reasonable accommodation
  • Must be able to respond to visual and oral cues
  • Must be able to reach above and below the shoulder, grip small items (i.e., flatware, plates, cups, glasses), bend, stoop and twist while carrying restaurant stock to and from supply areas; able to reach across tables; able to stand and walk for up to four hours; able to use hand motions when cleaning and wiping table tops and service station areas
  • Able to work in constricting areas
  • Must be able to tolerate industry standard chemicals used for cleaning and sanitizing
  • Able to tolerate second-hand smoke, noise, bright lights
  • Able to work at a fast pace in often crowded/noisy environment
  • Must be able to maintain a neat, professional appearance and uphold company appearance standards
  • Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces


We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.


Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 


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