Food & Beverage Outlet Manager - Smokehouse

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

• Operates exciting restaurant environments which attract and retain gaming guests while supporting Company Strategy. 
• Responsible for all Front of House food operations to include Service Standards, maintaining positive employee relations, hiring and training of all staff. 
• Follows all concept specific guidelines while controlling costs. 
• Ability to analyze and evaluate profit and loss statements.
• Executes and audits supplies and inventory items insuring cost controls. 
• Ensures that all food products prepared meet the established specifications and standards.
• Ensures that the proper levels of service are provided based on forecasted needs & assures return visits.
• Ensures that the minimum level of labor is used to perform the required level of service without impacting service standards. 
• Completes the required daily financial tools and reports. 
• Ability to ensure timely service/creative offerings with large functions. 
• Communicates variances from established standards to Food & Beverage Director. 
• Solicits and responds to guest feedback through direct interaction, comment card analysis & Marketing Feedback. 
• Maintains a neat, clean, organized, safe and comfortable work environment for employees and guests.
• Ensures that all service equipment is operational and handled safely, reporting mechanical issues to appropriate team members.
• Follows all established Alcohol Management Guidelines. 
• Assures all employee files are in order as described in Property Guidelines. 
• Understands and administers the PAR form, sets performance expectations and provides coaching and operational support for the supervisory team, and employees. 
• Enforces all appearance and uniform guidelines. 
• Enforces all regulatory, internal controls, policies and procedures.
• Communicates with VIP and Marketing Team to support all Property efforts in positively impacting our guest experiences. 
• Adheres to all regulatory, departmental and company policies and internal controls.
• Acts as a role model to other employees and always presents oneself as a credit to the company and encourages others to do the same.
• Adheres to all regulatory, company and department policies and procedures.

• Bachelor’s degree (B.A./B.S.) from an accredited four-year college or university.
• A minimum of seven years restaurant industry work including four years progressive management experience in a standardized restaurant environment.
• Must be proficient in Microsoft applications (Excel, Access, Word).
• Excellent interpersonal, customer service, communication, team building and problem solving skills are required. 
• Experience in motivating staff through appropriate incentive programs and training.
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance. when performing job duties in varying work areas such as confined spaces.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer