SURVEILLANCE AGENT

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

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SUMMARY

Observe all casino operations via surveillance camera to ensure the protection of company assets.  Observe and evaluate all procedures and regulatory requirements. Report and maintain video footage of any infractions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide friendly, fast, and helpful customer service through consistent practice and delivery of customer service to all guests and team members.
• Protect company assets by observing the activities of employees and customers via surveillance cameras.
• Review video surveillance footage on cases of patron/internal control disputes.
• Complete daily activity reports and note any pertinent facts.
• Monitor recording equipment and check equipment operation.
• Report all observed gaming violations, procedures, and criminal actions to appropriate authority in order to adhere to company reporting requirements.
• Notify appropriate person when infractions, cheating etc. are observed, including MGC agent on duty.
• Meet department uniform, appearance, and grooming requirements.
• Meet attendance guidelines of the job and adhere to regulatory, department and company policies.
• Keep work areas clean and free of safety hazards, debris, and litter.
• Perform all job duties in a safe and responsible manner.
• Comply with any reasonable request made by the Surveillance Shift Manager or Manager.

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or G.E.D.  Preferably six months related experience and/or training.  

LANGUAGE SKILLS

Ability to read and interpret documents such as internal controls, SOP’s, safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts using basic math, including fractions and percentages.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Must be able to qualify for licenses and permits required by federal, state, and local regulations.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear.  The employee is occasionally required to stoop, kneel, crouch, or crawl.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounter. While performing the essential functions of this job, the employee may be exposed to wet and/or humid conditions and extreme cold. The employee may be occasionally exposed to extreme heat and vibration. The noise level in the work environment is usually quiet and dark. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Argosy Casino reserves the right to make changes to this job description whenever necessary.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer