Surveillance Agent - Full Time

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

• Responsible for fostering a fun environment.
• Responsible for being a gracious host to all co-workers.
• Responsible for promoting a positive influence when participating in company-sponsored events.

• When assigned to surveillance monitoring room, "patrols" the facility through the pan, tilt and zoom cameras, and records all pertinent activity on the digital video recording systems. Logs and marks recordings and files them in one of several repositories depending on the activity depicted.
• Must learn policies, procedures, Internal Controls and State Regulations for all gaming and cash handling positions to recognize and respond to any deviations by employees.
• Similarly, "patrols" the gaming floor, the Cashier's Cages, Main Bank and Count Rooms via CCTV cameras.
• Conduct covert floor surveillance as assigned by supervision.
• Coordinate with the Surveillance Asst. Shift Manager to record the questionable activity for review and possible use as evidence in court.
• Prepare daily logs of all pertinent activity.
• Work closely with the Guest Safety Department in crime prevention activities.
• Assist in the detection of illegal activities in the facility to include the Gaming areas, Food and Beverage areas, Cage, and Count Room areas.
• Adhere to all Departmental and Human Resources Policy and Procedures.
• All personnel must be able to work any shift assignment with proper notice. Though shifts are generally stable, other shift assignments may occur to better meet the needs of the department or the property.
• Other duties, as assigned.

• Must be 21 or older.
• Must have high school diploma or GED equivalent.
• Must qualify for licensing by the Ohio Lottery Commission.
• Able to promptly and accurately follow instructions given by Asst. Shift Manager or Manager.
• Must be able to navigate multiple computer programs.
• Must be able to pass background check.
• Ability to read and interpret documents such as safety rules, operating, and maintenance instructions, and procedure manuals. Ability to write routine detailed reports and correspondence.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer