Customer Service Assistant Manager

Job ID
Hollywood Casino Bangor
Regular Full-Time
Casino Operations


iCims Header (Repeat)


We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 


Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!



  • Responsible for the overall operation of Table Games on assigned shift and when called upon assists the Mgr Table Games Shift with all aspects of day to day operations
  • Directs the Table Games supervisors to accomplish the goals of the individual gaming areas and Table Games department
  • Works closely with Table Games Manager to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability
  • Drives improved results through staff development and training programs, and establshed methods, procedures and guidelines to maintain desired standards, and high quality service, then monitors results through inspection, evaluation and analysis. Works with Manager to make changes if necessary to achieve end result
  • Management accountablility for all team members for day to day and long term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation
  • Responsible for scheduling (planning, assigning and directing work) to meet business demands and ensure customer satisfaction
  • Provides visible leadership in gaming operation areas
  • Ensures compliance with Title 31 requirements and processes
  • Responsible for the overall integrity of daily operations. Models regulatory, departmental and company policies and procedures
  • Presents oneself as a credit to the Company and encourages others to do the same
  • Performs all other related and compatible duties as assigned





  • Bachelor’s degree (B.A./B.S.) from an accredited four-year college or university
  • Three years progressively more challenging experience in a gaming operations role, some table games experience preferred
  • Must be proficient in Microsoft applications (Excel, Access, Word)
  • Ability to learn and understand Budge and P&L Statements
  • Good oral and written communication skills, must be fluent and literate in English
  • Able to develop effective problem solving skills with the ability to exercise independent judgment within established policies
  • Must possess excellent interpersonal and employee relations skills
  • Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors in a fast-paced environment
  • Ability to stand and walk, and mobility to move easily around pit area as well as entire property for entire shift
  • Must be able to listen and respond to visual and aural cues
  • Must be able to tolerate areas with varying noise and temperature levels, illumination, vibration and crowds
  • Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confirned spaces



We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.


Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 


Social - Instagram Icon Social - Facebook Icon Social - LinkedIn Social - PENN Careers

We're changing entertainment. Follow us.


Equal Opportunity Employer









$54,000 Annually


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Connect With Us!

Not ready to apply? Connect with us for general consideration.