Casino Services Representative

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

• Must maintain the strictest confidence of any and all confidential information disclosed by an Ameristar entity or by a guest of Ameristar Casino
• Enter membership information into computer
• Be knowledgeable of, and follow, all gaming regulations related to this position
• Create and issue loyalty cards for guests
• Assist in Marketing promotions and player events involving the promotions
• Redeem coins, tickets, chips and cash guest checks
• Respond to reasonable guest requests or place guest in contact with appropriate person for assistance
• Ability to identify circumstances or incidents that require the notification and/or approval of others
• Cooperative and able to take direction to follow through on assignments and work with the team

• High School Diploma or GED equivalent preferred
• Cash handling background helpful but not required
• Experience dealing with the public
• Excellent interpersonal, communication & guest service skills
• Knowledge of entry level computer skills
• Must be able to work flexible hours including evenings, weekends, holidays
• Minimum of one year of guest service experience is strongly encouraged

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer