Player Services Cage/Count Room Manager

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

• Responsible for coaching, counseling, scheduling, payroll and development of Player Services Cage and Count Room teams
• Responsible for communicating, updating and adherence of department specific service standards
• Demonstrates a comprehensive understanding and proficiency in managing daily operations of the department in accordance with all Internal Controls, Title 31 and SAR requirements and all other applicable laws.
• Identifies operational challenges and makes recommendations and implements corrective action.
• Responsible for maintenance, operations and appearance of Player Services and Count Room, coordinates with Director of Marketing for ordering of player loyalty cards and supplies.
• Works with Director of Marketing to communicate events and promotions and assist with their execution and ensures team member awareness including promotional calendars and event overviews.
• Acts as a liaison with Marketing Department to ensure all programs, promotions and events communicated and executed flawlessly.
• Respond to guest inquires while monitoring and applying service recovery within authority levels.
• Delegates work responsibilities and provides follow-up and direction when necessary.
• Ensures scheduling of staff is appropriate to anticipated business levels.
• Authorized to approve patron credit lines in accordance with the property Credit Committee directives and the PGCB regulations.
• Engages in collection efforts on behalf of the property in accordance with section 609a.18 of the property’s internal controls and PGCB regulations. 
• Has authority to issue complimentaries in accordance with the approved Comp Matrix.
• Develops and maintains daily drop schedule and responsible for the approval process of the drop schedule.
• Ensure soft currency is accounted for and recorded in accordance with company policies and procedures.
• Manually count large amounts of currency.
• Review and compile reports generated by soft count.
• Ensure company assets are properly accounted for and secured.
• Account for all table games documentation.
• Ability to function with secured access for ingress/egress to count room.

• Bachelor’s Degree
• 5 years of experience in a full-service casino operation or equivalent combination of education and experience
• Must have the ability to read, write and speak English.
• Must have the ability to respond to common inquiries or complaints from guests, regulatory agencies and community members.
• Must have the ability to read and interpret documents, such as safety rules, operating and maintenance instructions and manuals.
• Must have the ability to present information and respond to questions from groups of managers, employees and guests.
• Must have the ability to read, analyze, and interpret business periodicals, technical procedures and governmental regulations.
• Must have the ability to read, analyze, and interpret various metrics and financial reports.
• Must have the ability to write reports, business correspondence and procedure manuals.

• Intermediate computer knowledge; MS Office, Casino Operations software, slots tracking, proficiency in vendor software used to manage the technology used in casino operations

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer