Service Technician

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

• Travels to VGT locations exchanging cash boxes, replenishing ticket paper, and servicing bill validators and ticket printers. 
• Responsible for performing minor resets of video gaming terminals. 
• Responsible for replenishing and servicing ticket redemption units and performing all duties as required for the route cash collection process.
• This position is responsible for providing a high level of customer service to clients and employees and upholding company standards of customer service.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.
• Understands and adheres to all company standards, policies, and procedures.
• Completes required training and development objectives within the assigned time frame.
• Projects a positive image of the company at all times.
• Handles minor repairs and assists with equipment malfunctions.
• Assists Route Operations Manager.
• Processes manual payouts due to equipment malfunctions or other circumstances as deemed necessary.
• Completes required paperwork in a timely manner.
• Informs Route Operations Manager of video gaming terminal issues.
• Provides outstanding employee and customer relations.
• Assists customers with questions and complaints regarding video gaming terminals. Provides answers and explanations and rectifies problems as appropriate.
• Meets attendance guidelines of the job and adheres to regulatory, departmental, and company policies.
• Keeps work areas clean and free of safety hazards, debris, and litter.
• Performs all job duties in a safe and responsible manner.
• All other duties and/or responsibilities as assigned.

• Cash handling experience preferred.
• Experience within gaming industry is a plus.
• PC proficiency.
• Previous customer service experience is required.
• Ability to travel extensively as necessary for business needs.
• Ability to collaborate and work within a team-oriented environment.
• Ability to accurately prioritize, organize, and complete multiple tasks.
• Ability to work nights, weekends, on call, and holidays as required.
• Wiring, network, and troubleshooting experience is a plus.
• Weight expectations up to 50-60 pounds. 

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer