Promotions & Events Coordinator - Full Time

Job ID
Hollywood Casino Gulf Coast
US-MS-Bay St Louis | US-MS-Biloxi
Regular Full-Time
Marketing & Entertainment


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We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 


Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!


  • Plans, implements and executes all assigned casino promotions and player development events
  • Develops promotion and event proposals within defined budgetary and strategic parameters.
  • Upon approval, creates rules and regulations for promotions and events for submission to the Mississippi Gaming Commission.
  • Develops implementation timelines and task lists and coordinates all aspects of promotions and events with Advertising, IT, Player Services, Food & Beverage, etc.
  • Configures and tests promotional set-up, and creates prizes in ACSC and other supporting computer programs.
  • Works promotions and events (nights and weekends as necessary).
  • Reconciles event manifests, vendor invoices and assists with analysis of promotions and events.
  • Responsible for interdepartmental communication of designated promotions and events.
  • Researches competitive promotion and event programming, and presents information to Management.
  • Resolves guest complaints and disputes, exercising discretion and judgment.
  • Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.
  • Any and all duties as assigned by the Casino Marketing Manager or other members of management.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

  • Must be able to work a flexible schedule.
  • Bachelor’s degree preferred. High school diploma or general education degree (GED) required. Casino and guest services experience preferred.
  • Ability to read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence, including business letter writing.  Ability to speak effectively before groups of customers or fellow team members.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • To perform this job successfully, an individual should have experience with Microsoft Office (Word, Excel, PowerPoint). Knowledge of player tracking software preferred.
  • Must be able to obtain a Gaming Permit. Must successfully complete ServSafe Alcohol training certification course. 
  • Strong organizational, written and verbal communication skills a must.
  • While performing the duties of this job, the team member is regularly required to sit, talk or hear. The team member is frequently required to use hands to finger, handle, or feel; reach with hands and arms, and taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus. The noise level in the work environment is usually moderate.


We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.


Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 


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