Director of Casino Operations

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Responsible for directing the overall operations and staff with Table Games/Slots/Poker. Develops, implements, and manages
operational goals and monitors achievements of performance and profit objectives.
Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and
achieving guest satisfaction.
Responsible for preparing, monitoring, and adhering to budgets and ensuring compliance to departmental budget initiatives.
Reports budget concerns / deviations to the Executive Management / GM.
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and
company standards and programs.
Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the
overall achievement of department customer service goals.
Provides direction to Table Games/Slots/Poker leadership and oversees all Table Games and Poker game protection and overall Slot
operations.
Answers inquiries pertaining to Casino Operation policies and services, and resolve occupants’ complaints while supporting all
customer service programs.
Makes final decision on implementation and oversight of overall strategies for the overall engagement, customer service, comp
ability, games layout and slot floor mix, revenue growth, and expense management in order to maximize profitability for all areas of
responsibility.
Responsible for the overall engagement of all team members by addressing and managing team member feedback, suggestions,
complaints, and grievances.
Protects and preserves assets of the company.
Responsible for the overall integrity of Slot, Table and Poker operations.
Participates with the Executive Management Team in developing strategic and tactical operating plans to support property
objectives.
Directs the selection, purchase/lease, placement and utilization of all gaming devices to ensure achievement of operational and
financial objectives.
Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to
Executive Management / GM.
Maintains strict confidentiality in all departmental and company matters.

SUPERVISORY RESPONSIBILITIES:
Responsible for directing the overall operations and staff with Games/Slots/Poker.
Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.
Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and
achieving guest satisfaction.
Responsible for preparing, monitoring, and adhering to budgets and ensuring compliance to departmental budget initiatives.
Reports budget concerns / deviations to the Executive Management / GM.
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and
10.18.2023
company standards and programs.
Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the
overall achievement of department customer service goals.
Provides direction to Table Games/Slots/Poker leadership and oversees all Table Games and Poker game protection and overall Slot
operations.
Answers inquiries pertaining to Casino Operation policies and services, and resolve occupants’ complaints while supporting all
customer service programs.
Makes final decision on implementation and oversight of overall strategies for the overall engagement, customer service, comp
ability, games layout and slot floor mix, revenue growth, and expense management in order to maximize profitability for all areas of
responsibility.
Responsible for the overall engagement of all team members by addressing and managing team member feedback, suggestions,
complaints, and grievances.
Protects and preserves assets of the company.
Responsible for the overall integrity of Slot, Table and Poker operations.
Participates with the Executive Management Team in developing strategic and tactical operating plans to support property
objectives.
Directs the selection, purchase/lease, placement and utilization of all gaming devices to ensure achievement of operational and
financial objectives.
Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to
Executive Management / GM.
Maintains strict confidentiality in all departmental and company matters

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

EDUCATION AND/OR EXPERIENCE:
Bachelor's degree (B.A. / B.S.) from four-year college or university; or five to ten years of experience in a comparable Slot leadership
position; or equivalent combination of education and experience. Must have extensive knowledge of all Table Games/Slots/Poker
Operations. Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.

LANGUAGE SKILLS:
Excellent skills in both written and oral communication.

MATHEMATICAL SKILLS:
Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Table Games/Slots/Poker operating systems.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability
to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY:
Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful
manner.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS:
Employee must be able to qualify for licenses and permits required by federal, state, and local regulations.
Must obtain a First Aid/AED certification. Must successfully complete TIPS training.
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PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.
While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects,
tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities
required by this job include close vision, color vision, and peripheral vision.
The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift
and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance
when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the
essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions. The noise level in the work environment is usually very loud.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer