F&B Supervisor - No'Ce - Lawrenceburg Event Center- Full Time

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

• Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. 
• Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.
• Responsible for supporting compliance to departmental budgets. 
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. 
• Ensures customer service standards are followed by all team members and addresses issues as they arise. 
•  Assists in maintenance of cost control methods and procedures by monitoring pars and inventory. 
• Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.
• Follows established quality assurance procedures to ensure acceptable Health Department and customer service standards. 
• Responds to guest needs and reports problems to manager.
• Assists manager with administrative duties, as assigned. 
• Assists in conducting pre-shift meetings to relay pertinent information on assigned shift. 
• Assists in cleaning and reset of Food & Beverage Outlet as necessary during assigned shift. 
• Monitors appearance of food/beverage served and communicates deviations in accordance with established standard. 
• Assists in cross training of team members while encouraging, reinforcing, and supporting peers and team. 
• Provides positive communication and uses Red Carpet Training skills with every patron and co-worker.
• Performs duties in a safe manner; reports any potential safety hazards to management staff. 
• May be required to perform duties at the Lawrenceburg Event Center (LEC). 
• Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. 
• Maintains strict confidentiality in all departmental and company matters.

• High School Diploma or GED; or two (2) years of previous customer service experience; or combination of education and experience.
• Five (5) years’ experience in Food & Beverage preferred, but not required. 
• Previous supervisory experience desired, but not required.
• Must have excellent written and verbal communication skills; must be fluent and literate in English.
• Ability to maintain a high level of confidentiality and professionalism. 
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. 
• Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization. 
• Must be proficient in Microsoft Office applications (Word, Excel, Outlook, etc.). 
• Must have knowledge of kitchen/restaurant sanitation, operation, and maintenance of equipment.
• Ability to work all shifts, including nights, weekends, and holidays, as business needs dictate.