Pool Supervisor - Seasonal

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

ESSENTIAL DUTIES AND RESPONSIBILITIES  

The following and other duties may be assigned as necessary: 

• Responsible for providing guidance and daily supervision to staff in the department.  Supports and administers operational goals and monitors achievements of performance and profit objectives. 
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. 

• Responsible for supporting compliance to departmental budgets. 
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.   
• Assists in maintenance of cost control methods and procedures by monitoring inventory. 
• Follows established quality assurance procedures to ensure acceptable health department and customer service standards. 
• Checks the proper maintenance of the equipment and sanitation of pools and bathhouse facilities. 

• Responds to guest needs and reports problems to Manager. 
• Assists Manager with administrative duties, as assigned.  
• Resolve and make recommendations on resolving customer challenges and issues. 
• Acts as a liaison between the pool operations and all other departments, communicating relevant information to the pool operations staff as needed. 
• Assists in conducting pre-shift meetings to relay pertinent information on assigned shift. 

• Assists in cross training of team members while encouraging, reinforcing and supporting peers and team. 
• Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. 
• Maintains strict confidentiality in all departmental and company matters. 
• Monitors accuracy of the Cabana inventory, daily sales and revenue goals and is able to make recommended changes. 
• Makes daily safety checks of pool equipment and the surrounding area, and passes patrons’ concerns on to his/her supervisor. 

• Prevents accidents through enforcement of policies, rules and regulations governing the conduct of staff and patrons using the pool and the surrounding area. 
• Conduct one on one meetings with pool operations team members. 
• Updates / monitors daily payroll, ensuring all associates are punching in/out correctly. 
• Complete daily Pool Operations reports.  
• Attend meetings and complete tasks / projects assigned by management. 

QUALIFICATION REQUIREMENTS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. 

• High School Diploma or GED; or two years previous customer service experience; or combination of education and experience.   
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. 

• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. 
• Must be proficient in Microsoft Outlook programs. 
• Must have knowledge of kitchen/restaurant sanitation, operation and maintenance of equipment.  
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate. 

 SUPERVISORY RESPONSIBILITIES                    

• Manages work procedures and expedites workflow. 
• Provides coaching and counseling to team members. 

LANGUAGE SKILLS  

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required. 

REASONING ABILITY  

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. 

CERTIFICATES, LICENSES, REGISTRATIONS 

Employee must be able to qualify for licenses and permits required by federal, state and local regulations. 

Gaming License, Lifeguard Certificate, Lifeguard Management Certificate, Nevada Health Card, and Nevada Alcohol Awareness Card are required. 

PHYSICAL DEMANDS   

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. 

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. 

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is moderate to loud. Employee could be exposed to an environment containing unrestricted second hand tobacco smoke.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer