Marketing Campaign Administrator

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

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• Supports and administers operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• Maintains and updates the customer database within the casino management system (CMS).
• Executes offers for campaigns and pushes them to customer database for distribution.
• Assists with managing marketing reinvestment strategy for CRM campaign programs.
• Assists with managing database marketing requests and fulfillment of track able offer campaigns related, but not limited to, advertising, events, promotions, entertainment and sponsorships through all direct response marketing mediums.
• Responsible for verifying offers and ensures accuracy for market distribution.
• Creates and analyzes reports. Makes recommendations for improvement as needed.
• Works with creative team to develop marketing collateral for campaigns as needed. Makes suggestions for improvements as needed.
• Serves as liaison between CRM and Marketing Operations departments to ensure accuracy of campaigns and offers.
• Assists with creation, management, and execution of CRM campaign events.
• Ensures CRM marketing campaigns are delivered on time and on budget.
• Responsible for tracking expenses related to CRM marketing programs and supporting compliance to departmental budgets.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. 
• Takes customer and Team Members calls related to CRM campaign initiatives. Answers questions accordingly and makes recommendations for improvement based upon feedback.
• Manages relationships with outside vendors to ensure timely, accurate and cost-effective production campaigns.
• Responsible for the data integrity of customer database.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Management.
• Maintains strict confidentiality in all departmental and company matters.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• Associate Degree (A.A.) in Marketing, Finance, or related field; or one to two years’ experience in multiple communication channels including direct mail, e-mail, and social media; or equivalent combination of education and experience. Must have at least one year of Marketing campaign and/or data base experience required. Supervisory experience required.
• Must have the ability to drive results and be proactive when working on tasks.
• Must have knowledge of customer retention, product, and marketing acumen.
• Must have excellent verbal and written communication skills.
• Must have strong presentation and client interface skills.
• Must be detailed oriented.
• Must be able to meet deadlines and to work under the pressure of short time constraints.
• Must have technical proficiency and knowledge in Microsoft applications (Word, Excel, and Outlook).
• Must have knowledge of Email Service Providers. Advanced experience with relational databases and SQL programming is required.  Experience with the SQL and a variety campaign management tools is preferred.
• Must have comprehensive knowledge of CRM systems and processes (included but limited to email, SMS, onsite messaging, push notifications, etc.).
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Must have the ability to drive results and be proactive when working on tasks.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must have demonstrated ability to drive toward results.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer