Front Desk & PBX Clerk

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

• Provides friendly and efficient service to guests during check in/check out procedures. 
• Makes and confirms reservations and assists guests with problems or questions.
• Obtains information necessary to guarantee rooms (e.g., identification, Credit card verification, etc.). 
• Performs Front Desk, Call Center, and other hotel-related duties when necessary. 
• Keeps Hotel Services Supervisor informed of any problems. 
• if assigned to “grave shift,” performs Night Audit duties and completes Flash Report in a correct and timely manner. 
• Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations. 
• Maximizes resort revenues by selling reservations based on predetermined rate strategies. 
• Accurately enters all reservations into the computer system according to departmental policy and procedure. 
• Provides information to guests regarding local services and events. 
• Assists the Player Development team with all reservations and requests. 
• Performs group block management, including the entering of room lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with the resort. 
• Verifies duties and examines work for accuracy, neatness, and adherence to established policies and procedures. 
• Remains current on all casino activities and assists guests with all inquiries. 
• Answers phone and assists with clerical tasks. 
• Performs all other related and compatible duties as assigned.

• High School Diploma or GED; or one to three months related experience and/or training; or equivalent combination of education and experience. 
• Hotel Front Desk experience preferred. 
• Must have basic math and money handling skills. 
• Must possess excellent interpersonal skills. 
• Must have good oral and written communication skills; must be fluent and literate in English. 
• Must have ability to work efficiently in a team-oriented environment. 
• Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment. 
• Must be able to listen and respond to visual and aural cues. 
• Must have good problem-solving and reasoning skills.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer