Cage Shift Manager

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

• Manages all aspects of Cashiering operations for assigned shift at the company in a manner that safeguards assets of the company.
• Familiarization with all company programs and systems.
• Responsible for the overall integrity of daily operations; ensures compliance with all regulatory requirements, internal controls, and policies and procedures.
• Ensures compliance with Title 31 requirements and processes.
• Presents oneself as a Credit to the Company and encourages others to do the same.
• Performs all other related and compatible duties as assigned.
• Achieves desired results in all areas of responsibility through staff development and training programs, established methods, procedures, and guidelines to maintain desired standards and high quality service. Monitors results through inspection, evaluation, and analysis. Makes changes if necessary to achieve end result.
• Management accountability for all team members for day to day and long term operations to include hiring, training, and developing employees which includes coaching, mentoring, and appropriate performance management up to and including separation.
• Responsible for staffing and scheduling (planning, assigning, and directing work) to meet business demands and ensure customer satisfaction.
• Responsible for overall department budgets, profit and loss statements, cost analysis, labor analysis, planning, and promotions.
• Builds guest relations through visibility to customer, soliciting/requesting feedback, and responding to guest concerns appropriately and professionally to resolve any issues.

• Bachelor’s degree (B.A./B.S.) from an accredited four-year college or university.
• Three years of progressively more challenging leadership roles, Cashiering or Casino Operations preferred.
• Must be proficient in Microsoft Office applications (Excel, Access, Word).
• Good oral and written communication skills; must be fluent and literate in English.
• Must possess excellent interpersonal skills.
• Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests, and vendors in a fast-paced environment.
• Ability to stand and walk, and mobility to move easily around cashiering and vault areas as well as entire property for entire shift.
• Ability to learn Budget and P&L Statements.
• Proven time management and critical thinking skills required.
• Must be able to listen and respond to visual and aural cues.
• Must be able to tolerate areas containing second hand smoke, varying noise and temperature levels, illumination, vibration, crowds, and air quality.
• Physically mobile with reasonable accommodations including ability to push, pull, carry, and lift up to 25lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer