Facilities Assistant Shift Manager

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

This position qualifies for a $1,500 Sign-On Bonus 

PLUS Competitive Benefits Packages, 401K Program with a Company Match, Property Amenity Discounts (F&B outlets, Starbucks, Retail and Spa) and more!

• Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.
• May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Assists in managing maintenance and construction projects and determines best practice for using in-house resources or outside vendor for applicable shift.
• Assists in inspection of projects after completion for satisfactory results.
• Assists with ensuring OSHA standards are followed during designated shift.
• Assists with managing grounds crew and maintenance of property grounds as required.
• Assists in conducting a daily inspection of the property to ensure that it is clean, attractive, and fully functional. implements immediate remediation of problems; reports any issues to manager.
• Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.
• Maintains strict confidentiality in all departmental and company matters.

• Associate degree (A.A. in related field; one to two years of related experience and/or training; or equivalent combination of education and experience. Prior supervisory experience preferred.
• Must have a working knowledge of Electrical, Plumbing, HVAC, and Carpentry trades, along with knowledge of generators, fire pumps, and electrical switchgears; trade license is preferred.
• Must have strong written and verbal communication skills; must be fluent and literate in English.
• Ability to maintain a high level of confidentiality and professionalism.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must be proficient in Microsoft Office applications (Excel, Word, and Outlook).
• Previous experience with all aspects of maintenance and engineering (special emphasis on electrical, plumbing, air conditioning, and maintenance of all equipment).
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to write reports and business correspondence.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must be able to read and interpret plans and specifications.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer