Human Resources Generalist

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

• Partners with HR Business Partners to meet the needs of departments within the business unit.
• Supports the internal and external recruitment efforts for the property by coordinating all efforts with the Talent Acquisition team.
• Conducts effective, thorough, and objective investigations in cases of grievances, harassment, employee concerns, or EEOC issues.
• Provides day-to-day performance management guidance to property leadership (coaching, counseling, career development, disciplinary actions, terminations, and performance reviews). 
• Works closely with property management and employees to improve work relationships, build morale, and increase productivity and retention.
• Conducts exit interviews, records feedback/dialog, and reports patterns to management.
• Assists in the handling of unemployment compensation claims.
• Facilitates identified training programs for the property, including but not limited to, New Hire Orientation, Customer Service, Responsible Gaming/Alcohol Awareness, and supervisory/management development training.
• Provides HR Policy guidance and interpretation consistent with Core and Local policies, State and Federal statutes, and collective bargaining agreements, where applicable. - Attends training and meetings, as required.
• Collects, analyzes, and looks for trends in Human Resources data to make suggestions relating to HR strategy for turnover, engagement, and leadership opportunities.
• Assists with design and execution of engagement, wellness, and retention events. 
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.
• Maintains strict confidentiality in all departmental and company matters.
• Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.

• Bachelor’s degree in Business Administration, Human Resources Management, or related field required; or equivalent combination of education and experience.
• Minimum of two (2) years of HR or supervisory experience strongly preferred.
• PHR certification preferred. 
• Previous experience working in a labor environment with union contracts preferred. 
• Must have excellent written and verbal communication skills; must be fluent and literate in English.
• Ability to maintain a high level of confidentiality and professionalism.
• Must have advanced computer skills including proficiency in Microsoft Office applications (Word, PowerPoint, Excel, and Outlook); iCiMS and UltiPro experience a plus. 
• Ability to work with various levels of the organization to develop and influence the culture.
• Must have highly effective interpersonal, negotiation, and organizational skills.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Exceptional customer service focus including attention to producing quality results.
• Demonstrated knowledge of state, local, and federal labor laws and regulations related to HR.
• Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment.
• Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Flexible to work all shifts including holidays, nights, and weekend hours, as business needs dictate.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer