Sportsbook Teller

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

The sportsbook teller writes, verifies, and makes payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.

ESSENTIAL RESPONSIBILITIES 

- Effectively respond to Supervisor’s requests in all areas of guest interaction and guest concerns

- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary

- Stock Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean

- Write Sports tickets in an accurate and timely manner

- Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs

- Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures Explain wagering rules, including betting lines and odds, and procedures to guests 

- Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of superior guest service

- Offer information on activities, etc., and direct guests for further information as necessary

- Create and enter player tracking cards 

- Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity 

QUALIFICATION REQUIREMENTS

- Must be at least 21 years of age

- High school diploma or GED; or six months experience in guest service operations; or equivalent combination of education and experience

- Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate

- Minimum of six (6) months cash-handling experience

- Ability for work as part of a team in a high-volume environment

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

We're changing entertainment. Follow us.

Equal Opportunity Employer