Front Desk Agent - Ara Spa

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

Position is open until filled

Ameristar Casino Resort Spa offers Team Members:

Now hiring candidates 18 or older for all positions, including gaming licensed positions (excluding Beverage Server, Barback, Bartender)

• $1,500 Retention bonus offered for all newly hired hourly positions – Receive $250 on your first check! Additional $250 paid after 6 months, $1000 paid after one year (based on completion of pay period anniversary date)
• Non-Accrued Additional Time Off – After 90 days of employment, Team Members will be granted 80 hours for FT or 40 hours for PT for immediate use
• Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members
• $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants
• Discounted Casino bus tickets  
• Discounted RTD EcoPass for Team Members and up to 2 other family members
• Hot meal served by the Leadership Team once a month
• 20% discount for Starbucks, Ara Spa, and all food outlets 
• 100% Colorado Gaming License reimbursement after 90 days of employment 
• Hotel discounts available at all 43 PENN properties, plus discounts on goods and services
• Education reimbursement program and Annual Scholarship Program 
• Career development opportunities 

Responsibilities include: 

As a Front Desk Agent you are responsible for providing superior service to both the internal and external customer.  This position is responsible for providing administrative and clerical support to the spa team to include scheduling, payment processing, and merchandise sales.

• Greet guests and offer assistance and/or instruction in the use of the Spa.
• Collect fees and accurately handle all cash, checks, credit card, gift certificates and comp transactions
• Maintain on a daily basis a high level of cleanliness in the spa facilities
• Unpack, stock and price all merchandise in the retail area as needed with the ability to lift a minimum of 25 lbs
• Schedules spa and salon treatments
• Responsible for knowing all new policies and procedures in the Spa
• Adhere to all policies and procedures for the Spa

• Strong problem solving, decision making and consulting skills
• Superior customer service skills
• Strong written and verbal communication skills
• Fully competent in Microsoft Office
• Ability to review and comprehend all necessary documentation.
• Ability to inspect and maintain areas for which responsible.
• Ability to use the equipment associated with the position to include spa facilities and cash register.
• Ability to effectively and efficiently move around work area.
• This position is physical in nature and requires the ability to maneuver in order to assist guests in the proper use of equipment and to perform other job duties.
• Ability to lift up to 60 pounds and push and pull up to 100 pounds of towels, equipment and supplies.
• This position operates in a working environment that is subject to varying levels of cold, heat, wet/humid conditions, crowds and noise.
• Incumbents are at times subject to hazards such as slippery conditions; proper safety precautions are taken

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer