VIP Lounge Attendant

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

• Provides timely and courteous food and beverage service to Club 38 ViP guests.
• Records accurate through counts of Club 38 ViP Lounge guests and companions through the use of the application.
• Maintains knowledge of all current and upcoming special events in the Club 38 ViP Lounge and helps build excitement for these promotions.
• Acts as guest service liaison, handles guest opportunities and resolves situations so as to ensure smooth operations and excellent customer service throughout the 38 ViP Club Lounge.

• At least one (1) year of guest service experience in a casino environment highly preferred.
• Must possess exceptional customer service and interpersonal skills.
• Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to work effectively independently and as part of a team.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Must be flexible to work all shifts, including nights, weekends, holidays, and overtime as business needs dictate.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer