PUB SERVER

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

SUMMARY This position will be responsible for providing food and service to all guests in the 99 Hops House venue. The ideal candidate will possess significant knowledge of beer and experience in serving craft beer. This is a non-supervisory position.   ESSENTiAL DUTiES AND RESPONSiBiLiTiES - Provide stellar customer service. - Promptly and appropriately greet guests arriving at table. - Verbally interact with guests creating a fun and exciting atmosphere. - Provide information to guests as needed such as beverage or food selections available. - Promptly and accurately take beverage and food orders. - Properly and promptly transmit orders to the culinary staff for preparation. - Properly serve food items to restaurant guests. - Properly remove items and dishes from tables as needed. - Offer or present dessert selections to guests and serve items ordered. - Refresh and replenish beverages including water and coffee. - Prepare checks and present to guests. - Complete sales to customers including taking money, counting back the appropriate amount of change, correctly processing and validating comps, appropriate operation of cash register, cash bag, or bank, and proper use of Micros system. - Complete tasks to prepare for business including tasks such as wiping down station, straightening and polishing flatware, wiping down and polishing stemware, refilling condiments, wiping chairs, and checking linens. - Complete tasks for closing including tasks such as resetting a station for the next shift and completing assigned side work. - Follow appropriate food handling procedures to ensure safe, quality products. - Complete deposits at the end of each shift as required. - Perform tasks to ensure an attractive and safe physical appearance of working areas including cleaning and sanitizing all work areas. - Perform tasks to ensure an attractive patron dining area associated with the pub venue including removal of trash and debris from tables and cleaning tables and chairs. - Ensure supplies and products are stocked as needed. - Attend all departmental and company training programs or meetings as directed. - Compile information, complete and submit reports as needed. - Adhere to all company policies and procedures. - Adhere to all gaming laws and regulations. - Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris, and litter. - Meet department uniform, appearance, and grooming requirements. - Any reasonably requested job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your supervisor or management personnel.

QUALiFiCATiON REQUiREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATiON and/or EXPERiENCE Must possess a “Certified Beer Server” certification from the Cicerone program, or must receive certification within the first month of employment. High school diploma or general education degree (GED); or a minimum of one to three months of related experience and/or training; or equivalent combination of education and experience. LANGUAGE AND COMMUNiCATiON SKiLLS Ability to prepare, read and comprehend documents. Ability to write reports and correspondence. Ability to speak and communicate effectively with individuals and before groups of people. MATHEMATiCAL SKiLLS Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs including but not limited to counting money. REASONiNG ABiLiTY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. LiCENSiNG Must be able to qualify for any and all licenses or permits required by local, state or federal law. PHYSiCAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee frequently is required to talk or hear. The employee is frequently required to stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENViRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is sometimes very loud.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

We're changing entertainment. Follow us.

Equal Opportunity Employer