VLT Technician

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

• Promoting a fun and exciting environment with a positive and upbeat attitude
• Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of this position
• Troubleshoot and repair all VLT machines and related equipment
• Safeguard all assigned areas
• Perform all VLT moves and conversions as directed
• Ensure that all gaming devices are in proper working order
• Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow team members
• Any and all duties as assigned by your Supervisor or a member of management
• Promoting a positive influence in the community and participating in company-sponsored events
• Ensuring regulatory compliance with all aspects of VLT machine maintenance i.e.; moves, conversions, and repair
• Ensuring functionality of the VLT maintenance system
• Interacting with VLT Operations personnel and guests while repairing VLT machine functions.
• Assist with every phase, including layout and installation
• Work on special projects as assigned
• Assist in maintaining adequate stock of parts necessary for repairs
• Perform preventative maintenance: clean, inspect, adjust, and test various machine parts
• Perform floor maintenance: troubleshoot and repair machine malfunctions and system problems as they occur during gaming
• Assist guests with questions and concerns regarding VLT machines
• Maintains and repairs all VLT related equipment
• This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members

• Must have an outgoing, energetic and enthusiastic attitude
• Must enjoy assisting others
• Must be comfortable initiating conversations and creating a fun environment with our guests
• Electronic/mechanical troubleshooting and use of electronic test equipment experience required (ex: board testers, multi-meters, o-scopes)
• Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors
• Must be able to listen and respond to visual and aural cues
• Must manage difficult or emotional guest situations, respond promptly to guest needs, solicit guest feedback to improve service,  respond to requests for service and assistance, and meet commitments
• Must speak clearly and persuasively in positive or negative situations, listen and gets clarification, and respond well to questions
• Other duties, as needed

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

We're changing entertainment. Follow us.

Equal Opportunity Employer