Front Desk Clerk

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

• Maintains a positive attitude at all times, supporting the policies of Senior Management of the Casino.
• Adhere to established department and property policies and procedures regarding guest service standards.
• Must be willing to cross-train in other departments of Hotel Operations as instructed by management.
• This is a uniformed position, which requires that team member’s are in compliance with uniformed appearance standards while on duty.
• Greet, register, and assign rooms to guests.
• Date-stamp, sort, and rack incoming mail and messages.
• Answer inquiries pertaining to hotel services, shopping, dining, and travel directions.
• Keep record of room availability and guest’s accounts, manually or by computer.
• Compute bill, collect payment, and make change for guests.
• May post charges to guest’s bill.
• Make and confirm room reservations for guests.      
• Assist in the group sales efforts as specified by PBX Supervisor or Front Desk Supervisor.
• Complete all necessary reports as assigned by your supervisor.
• Maintain lobby area and coffee bar.
• Must be willing to work alone, supervised, non-supervised when needed.
• Assist customers in completing Star Awards applications.
• Enter membership information into computer
• Provide embossed card to members.
• Answer incoming calls in a timely manner.
• Ability to enter Hotel (LMS) and Entertainment (Show gate) in computer.
• Ability to run all reports pertaining to reservations.
• Comply with Company and department policies and procedures.
• Answer PBX courteously and promptly using designated language consistently.
• Know all in-house extensions.
• Take messages and insure delivery to proper individual.
• Place all emergency calls.
• Ability to use paging system.
• Compute bill, collect payment, and make change for guests.
• Keep record of room availability and guest’s accounts, manually or by computer.
• Know how to enter wake-up calls for guests.
• Knowledge of property and current promotions.
• Be familiar with Director, Managers, and Supervisors on property.
• Be flexible with schedule.
• Assist in the group sales effort as specified by supervisor.
• Take reservations for marketing events.
• Ability to enter Entertainment reservations.
• Date-stamp, sort, and rack incoming mail and messages.
• Greet, register, and assign rooms to guests.
• Assist customers in completing Star Awards applications.
• Enter membership information into computer
• Provide embossed card to members.
• All other duties as assigned.

• General knowledge of Microsoft Word, Excel, and Outlook is a plus.
• Excellent communication and guest service skills are a must.
• Must have a pleasant voice.
• Must have clear handwriting.
• Ability to handle high volume and stress.
• Typimg skills at least 45 wpm.
• Excellent guest service and communication skills resquired.
• Must take a typing test (25 WPM).

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer