Racing Security

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

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• Promote and maintain excellent customer service with each patron and employee you may come in contact with.
• Greet all guests and assist our guests as necessary to ensure their satisfaction and return to the casino and racetrack.
• Provide security on assigned security posts: maintain high visibility; handle problem situations; watch for safety hazards; provide assistance in medical situations if required. 
• Patrol buildings and grounds of the facility as directed. 
• Stand watch at assigned security posts in order to oversee the comfort, safety and security of our guests and livestock.
• Provide assistance to patrons: give directions, call cabs, assist with car trouble, etc. 
• Provide special assistance to disabled patrons as necessary.
• Dispatch other officers to various assignments and maintain activity log sheets. 
• Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure.
• Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures.
• Must be knowledgeable of all special events and promotional activities available to guests.
• Presents oneself as a credit to the Company and encourages others to do the same.
• Must work well under pressure, and meet multiple and sometimes competing deadlines.
• Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and supervisors.
• Adhere to all departments/company policies and procedures.
• Performs all other related and compatible duties as assigned.

• Must be a minimum of 18 years of age.
• Must qualify for licensing with the New Mexico Racing Commission.
• High School diploma or G.E.D preferred.
• One to three months previous security or customer service experience preferred.
• Good oral and written communication skills, must be fluent and literate in English.  Bilingual in Spanish a plus.
• Work in a fast paced environment.
• Must possess excellent interpersonal and employee relations skills.
• Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors.
• Ability to maintain confidentiality.
• Ability to work as part of a team and to promote cooperative approach between departments.
• Ability to work unsupervised.

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required. Multilingual preferred.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

CERTIFICATES, LICENSES, REGISTRATIONS

Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

The employee must regularly lift, push, pull and/or move up to 75 pounds and have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while

performing the essential functions of this job. Able to perform duties in all weather conditions. The noise level in the work environment is usually moderate to loud.

Employee could be exposed to an environment containing unrestricted second hand tobacco smoke.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer