Security Ambassador - FT

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

• Provide security on assigned casino or landing area:  maintains high visibility, handles problem situations, watches for safety hazards, and provides assistance to medical officer.
• Patrol of parking lots.
• Provide security escorts for all monetary transfers, fills, and credits.
• Oversee customers entering & exiting:  provide crowd control, direct traffic, check I.D., check for bottles and other items not allowed on Casino floor.
• Provide assistance to customers:  give directions, call cabs, assist with car trouble, etc
• Provide special assistance to disabled patrons as necessary.
• Assist with table and slot drops.
• Observe soft count crew doing the slot drop and transports funds to soft count room.
• Provide assistance for table drop by providing drop boxes, observing the count, and securing drop boxes in soft count room.
• Monitor all entry and exit from soft count, and vault.
• Serve as dispatcher.
• Dispatch other officers to various assignments and maintains activity log sheets.
• Watch and record monitors.
• Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure.
• Testify in court on behalf of state gaming boards.
• Occasionally, strenuous physical activity is required.
• Meet department uniform, appearance and grooming requirements.
• Meet attendance guidelines of the job and adhere to regulatory, department and company policies.
• Keep work areas clean and free of safety hazards, debris and litter.
• Perform all job duties in a safe and responsible manner.
• Any reasonable request made by your supervisor or any management personnel.

• 6 months of customer-facing customer service experience
• High school diploma or GED equivalent required
• Preferably six months related experience and/or training
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs, and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in vary work areas such as confined spaces

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer