VLT Technician

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

• Responsible for fostering a fun environment
• Responsible for being a gracious host to all guests and co-workers
• Responsible for promoting a positive influence in the community and participating in

company-sponsored events

• Perform the service functions of exchanging currency, redeeming payout tickets, helping in dispatch or aiding VLT floor attendants with service calls and conducting pre-shifts as needed due to business demands and volume; coordinate guest’s satisfaction resolution

• Ensures all assignments are completed during each shift
• Provide witnessing/authorizing signature for VLT jackpot payments as described by department policies

• Maintain cleanliness of gaming floor including keeping chairs pushed in, disposing of cups, and any other light cleaning responsibilities to promote a positive player environment
• Actively seeking out opportunities to service customers
• Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of this position
• Responsible for jackpot payouts
• Perform minor service on VLT machines (clear bill jams, fill printer paper, etc.) and notify VLT Technician when repair is needed
• Work with the VLT Technical department to ensure that all machines in assigned area are in good working order

• Be knowledgeable about player events, marketing promotions and services/amenities throughout the property

• Must always demonstrate friendly, ethical cooperative behavior with customers and co-workers

• Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service

• This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members

• Must be comfortable initiating conversations and creating a fun environment with our guests
• Ability to manage difficult or emotional guest situations
• Respond promptly to guest needs
• Respond to requests for service and assistance
• Respond well to questions
• Participate in meetings
• Must have outgoing, energetic and enthusiastic attitude
• Must enjoy hosting others
• Must be comfortable initiating conversations and creating a fun environment with our guests.
• Able to promptly and accurately follow instructions given by Assistant Shift Manager or Manager.
• Must be able to maintain a calm demeanor in a high stress environment
• Must be able to navigate multiple computer programs
• Must be able to pass background check.
• Must have the ability to multi-task when necessary
• Must have open availability including all three shifts, weekends, and holidays.
• Other duties, as needed.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer