Cage Manager

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

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The cage manager is responsible for supervising and managing staff in the Cage/Credit department. They support, administer, and manage operational goals and monitor the achievements of performance and profit objectives.

ESSENTIAL RESPONSIBILITIES 

- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager

- Enthusiastically supports, actively promotes, and demonstrates superior customer service

- Effectively respond to a supervisor’s requests in all areas of guest interaction and guest concerns

- Conduct investigations into variances, violations of internal controls, and violation of reporting requirements

- Responsible for all operation supply inventory. Ensures team members have the tools needed to do their jobs to maximize efficiently 

- Administration of reward and recognition programs to maximize employee engagement 

- Responsible for securing the integrity of all assets and oversees balancing of all cage banks 

- Review and approve cage documentation based on established levels of authorization 

- Prepare/review currency transactions reports 

- Approve credit line availability 

- Review of multiple transactions logs for accuracy

- Responds to guest inquiries while monitoring and applying service recovery within authorized levels 

- Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures

- Creates effective and efficient schedules

QUALIFICATION REQUIREMENTS

- Must be at least 21 years of age
- Bachelor’s Degree (B.A/B.S.) or equivalent; or four to eight years related experience and/or training; or equivalent combination of education and experience                    

- Must have be proficient in computer knowledge to include keyboarding skills, Microsoft Office applications, email usage, and database, spreadsheets, and word processing software   

- Must have excellent verbal and written communication skills 

- Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate 

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer