Cage/Credit/Count Room Manager

Join Our Team at Hollywood Casino Joliet!

Are you passionate about having fun and helping others do the same? At Hollywood Casino Joliet, we’re always on the lookout for talented individuals who thrive in a fast-paced, exciting environment.

If you want to:

• Be part of an industry where every day and night is filled with excitement.
• Collaborate with a vibrant and diverse group of co-workers who share your enthusiasm for fun
• Join a company that cares about your career development and provide the support you need to expand your possibilities
• If you’re ready to bring your energy and passion to a place that values fun and growth Hollywood Casino Joliet is the place for you!

Apply Now and start your journey with us today!

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

Responsible for efficient operations of Cage, Credit and Count Room departments:

• Promote a positive environment for all guests and team members to promote the return visit of guests and achieve job satisfaction for all team members.
• Conduct investigations into variances, violations of internal controls, and violation of reporting requirements.
• Ensures team members have the tools needed to do their jobs to maximize efficiency.
• Administration of reward and recognition programs to maximize employee engagement.
• Responsible for securing the integrity of all assets and oversees balancing of all cage banks.
• Review and approve cage documentation based on established levels of authorization.
• Approve credit line availability.
• Review of multiple transactions logs for accuracy.
• Ensures all staff are trained and follow Title 31 procedures.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• Bachelor’s Degree (B.A/B.S.) or equivalent; or four to eight years related experience and/or training; or equivalent combination of education and experience.
• Must be proficient in computer-based programs such as, Microsoft Office applications, email usage, and database, spreadsheets, and word processing.
• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Ability to complete complex math calculations.

Supervisory responsibilities.

• Responsible for staff development and training programs.
• Responsible for rewards and recognition program to maximize employee engagement.
• Evaluates team members within department and delivers constructive feedback to employees regarding performance.
• Determines recommendation for staffing, conducts interviews, scheduling to meet business needs.
• Determines work procedures and expedites workflow.
• Responsible for employee performance (disciplining, coaching, counseling).

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer