Casino Service Representative

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

• Maintains a positive attitude at all times, supporting the policies of Senior Management of the Casino.
• Adhere to established department and property policies and procedures regarding guest service standards.
• This is a uniformed position, which requires that team member’s are in compliance with uniformed appearance standards while on duty.
• Assure the securing of company funds, provide accurate and courteous guest service.
• Redeem coins/tokens, cash checks, and supply information to guests.
• Maintain and assure the proper routing of the department’s paperwork.
• Responsible for the movement and protection of company funds. This includes repeated lifting up to 35 lb. and pushing/pulling 500 lb. cart.
• Maintain communication with all departments, Team Members and guests to ensure positive experiences. - Maintain a high level of personal integrity and moral conduct free of questionable association.
• Be prepared to work in adverse conditions, over-time, nights, weekends and holidays.
• Obey the rules policies and procedures of Ameristar Casino Vicksburg and the department.
• Maintain uniform in order to present a neat, clean and professional appearance.
• May perform duties in any functional area of the Cage operations department, including but not limited to Cage banks.
• Provide an outlet of sales and redemption of coin and chips for internal and external guests (ex., general cashier, main bank, fill bank and jackpot/fill window).
• Maintain a neat, safe and organized work Ameristar.
• Observe and follow all safety rules and regulations of Ameristar Casino Vicksburg.
• Implement and maintain a working knowledge of the Ameristar Casino Vicksburg, System of internal Controls and Star Service Standards as well as Federal Currency Transaction Reporting Laws as they pertain to casinos.     
• All other duties as assigned.

• Ability to read, communicate, understand and write English
• Ability to work with interruptions
• Must have ten-key (calculator) skills
• Must have good communication and guest service skills
• Data entry/computer skills are required - Must be mathematically inclined
• Money handling and organizational skills preferred.
• Must be able to stand for a minimum eight (8) hour shift.
• Locations on casino floor are noisy and smoky.
• Will also encounter intoxicated guests frequently.
• Provide representation of department in specific project and company meetings.
• High School diploma, some college classes or degree preferred.
• Previous casino Cage or cash handling experience.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer