Hotel Manager

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

• Responsible for the day-to-day operation of the Front Office, Housekeeping, PBX, Wardrobe, and Valet departments.
• Provides direction and oversees the operation of all hotel activities, including strategic planning, development, and quality of services.
• Performs various employee functions, including hiring, terminations, counseling and  discipline, and employee relations.
• Forecasts funding needs and develops budget to reach short, intermediate, and long-range goals.
• Monitors and manages departmental expenditures and resources.
• Answers inquiries pertaining to hotel policies and services and resolves occupants’ complaints while supporting all customer service programs.
• Assigns duties to hotel staff and creates/approves work schedules for efficient business performance.
• Participates in financial activities of hotel such as setting room rates.
• Observes and monitors staff performance and plans work processes in order to ensure efficient operations and adherence to hotel policies and procedures.
• Develops, maintains, and participates in training programs for staff to ensure efficient operations.
• Conducts individual or group pre-shift meetings with team members and provides timely positive feedback.
• Understands and adheres to disciplinary policies including but not limited to counseling team members and the use of progressive discipline to modify poor performance.
• Addresses and manages complaints or concerns from team members.
• Effectively uses, administers, and manages rewards and recognition for front line team members.
• Reviews the performance, productivity, and efficiency of team members including but not limited to periodic evaluations.
• Recommends or oppose the change in status of team members including but not limited to changes from full time to part time, promotions, and transfers.
• Provides for the safety of team members, including keeping areas clean and free of safety hazards, debris, and litter and performing all job duties in a safe and responsible manner.
• Supports, implements, administers, and manages standards of excellence among team members.
• Understands and adheres to regulatory, departmental, and company policies and procedures.
• Makes determinations regarding types of materials, supplies, or tools to be used.
• Supervises and manages attendance and time records of team members.
• Effectively and efficiently manages labor costs and staffing objectives while achieving guest satisfaction.
• Protects and preserves assets of the company.
• Meets grooming and appearance requirements.
• Meets attendance guidelines.
• Complies with all reasonable requests made by management.

• Able to perform each essential duty satisfactorily.
• Bachelor’s degree (B.A./B.S.) from an accredited four-year college or university; or a minimum of two years of related experience and/or training; or equivalent combination of education and experience.
• Individual must be highly motivated and self-directed.
• Must be proficient in Microsoft Office applications (Excel, Access, Word).
• Excellent interpersonal, customer service, team building, and problem-solving skills are required.
• Must demonstrate the ability to calmly handle stressful situations and be willing to work any day and any shift.
• Ability to write reports and correspondence.
• Ability to speak and communicate effectively with individuals and before groups of people.
• Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. 
• Must be able to qualify for any and all licenses or permits required by local, state, or federal law.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer