Food & Beverage Assistant Manager - Take 2

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

ESSENTIAL DUTIES AND RESPONSIBILITIES  

The following and other duties may be assigned as necessary: 

• Responsible for supervising an F&B Outlet designated to this role and the overall daily management of a designated shift.  Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.  

• Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. 

• Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. 

• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.     

• Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible. 

• Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction. 

• Assists F&B Outlet Manager to ensure efficient sanitary and pleasant service for all guests. 

• Assists in maintaining in maintaining cost control methods and procedures by monitoring consistent pars and inventory.  

• Assist Food & Beverage Manager with administrative duties, as assigned. 

• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. 

• Maintains strict confidentiality in all departmental and company matters. 

SUPERVISORY RESPONSIBILITIES                    

This job may or may not have supervisory responsibilities. 

• Responsible for staff development and training programs. 

• Responsible for rewards and recognition program to maximize employee engagement. 

• Evaluates team members within department and delivers constructive feedback to employees in regards to performance. 

• Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs. 

• Manages work procedures and expedites workflow. 

• Provides recommendation for employee performance (disciplining, coaching, and counseling). 

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer