Cage Shift Manager

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

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The cage shift manager is responsible for supervising staff and the overall daily management of a designated shift in the Cage department. They support, administer, and manage operational goals and monitor the achievements of performance and profit objectives.

ESSENTIAL RESPONSIBILITIES 

- Assists in creating effective and efficient schedules

- Responsible for assisting in the budget process for the department and providing recommendations

- Enthusiastically supports, actively promotes, and demonstrates superior customer

- Responsible for securing the integrity of all assets and oversees balancing of all cage banks on assigned shift

- Review and approve cage documentation based on established levels of authorization in absence of Manager on assigned shift

- Responds to guest inquiries while monitoring and applying service recovery within authorized levels

- Conduct investigations into variances, violations of internal controls, and violation of reporting requirements

- Secures the integrity of all assets and oversees balancing of all cage banks 

- Review and approve cage documentation based on established levels of authorization in absence of Manager on assigned shift

- Prepare/review currency transactions reports 

- Verify vault accountability at end of shift

- Verify credit line availability

- Review of multiple transactions logs for accuracy

- Verification of main bank and window cashier drawers

- Authorizing checks

- Prepare customer deposit and safekeeping log

- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management 

- Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures

QUALIFICATION REQUIREMENTS

- Must be at least 21 years of age
- Associate’s degree (A. A.) or equivalent; or two to four years related customer service experience and/or training; or equivalent combination of education and experience               

- Must be proficient in computer knowledge to include keyboarding skills, all Microsoft Office applications, email usage, and database, spreadsheets, and word processing software

- Must have excellent verbal and written communication skills

- Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer