Banquet Captain

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

Position is open until filled

Responsibilities include: 

• Obtains and reviews banquet event order(s) for banquet food and beverage menu items being served for each event.
• Learns names of banquet servers, bartenders, and housepersons on team; ensures that team members are knowledgeable regarding policies, procedures, and banquet food and beverage menu items.
• Ensures that the banquet room, including tables, chairs, carpeting, tray jacks, and side stations are clean, fully equipped, and neat.
• Ensures that banquet service team has completed all assigned pre-service responsibilities.
• Checks that special menu items have been prepared (e.g. Hors d’ oeuvres, special event cake orders, etc.).
• Greets event contact, by name, and offers assistance with any guest or special setup needs.
• Uses seat designation system when event requires more than one entrée selection; ensures that servers use correct seat designation numbers to serve correct entrée to each guest.
• Responsible for the supervision and training of banquet staff, and banquet events, in the absence of the banquet manager and banquet coordinator.
• Prepares and submits Banquet checks and bills in an accurate and timely manner; processes cash and paperwork per established protocols.
• Works independently; receives a minimum of supervision and guidance on established banquet service procedures.

• High School Diploma or equivalent, or two (2) years of banquet service experience.
• Previous food and beverage experience required.
• Demonstrated proficiency in English grammar and proper word usage.
• Must be able to anticipate problems and use sound judgment and tact in handling guests’ confidential matters.
• Must have the ability to acquire a thorough knowledge of the organization’s policies, procedures, and personnel in order to relieve superiors of specified supervisory and guest services duties
• Excellent communication skills.
• Strong customer service skills.
• Ability to share or divide attention among several ongoing activities, projects, or assignments.
• Ability to work effectively with independence and as part of a team.
• Ability to follow all policies and procedures.
• Must be able to work flexible hours including evenings, weekends, and holidays.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer