Security - Guest Services

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintains, repairs and installs all locks as needed.
• Orders or cuts replacement keys as needed.
• Maintains radio system, including batteries.
• Maintains hotel door lock system, including in-room safes.
• Maintains employee badging system.
• Provide administrative support.
• Schedule and organize activities such as meetings, travel, conferences and department activities for all team members.
• Establish, develop, maintain and update filing systems.  Retrieve information from files when needed.
• Work independently and within a team on special nonrecurring and ongoing projects as assigned including special projects such as planning and coordinating multiple presentations, disseminating information, coordinating direct mailings, and creating brochures.
• Develop, attend or provide training as needed or required including but not limited to sanitation, safety and alcohol awareness.
• Complete various forms as needed such as purchase orders and check requests including obtaining appropriate authority signatures and distribution to the appropriate parties.
• Maintain confidentiality.
• Perform reception duties as needed.
• Sort and distribute mail following appropriate procedures, including maintaining and use of postage equipment.
• Maintain and service all office equipment including but not limited changing toner cartridges, ensuring machines are adequately stocked with paper, and clearing jams.
• Courteously greet team members, patrons, visitors and vendors, determine their needs and direct them to the appropriate person, office, or area.
• Attend meetings as required and record, transcribe and distribute meeting minutes within appropriate time frames.
• Perform data entry as requested.
• Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure.
• Testify in court on behalf of state gaming boards.
• Perform desktop publishing including creation and development of visual, audio and written presentations.
• Answer and forward telephone calls including taking and forwarding messages.  Provide routine information to callers as appropriate
• Ensure cleanliness of administrative break areas and conference rooms.
• Type and design general correspondences, memos, charts, tables, graphs, business plans, etc. Proofread copy for spelling, grammar, and layout, making appropriate changes. Responsible for accuracy and clarity of final copy.
• Develop and promote standards of excellence.
• Adhere to all company policies and procedures.
• Meet all departmental or company project and assignment requirements and deadlines.
• Adhere to all gaming laws and regulations.
• Provide for the safety of team members including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner.
• As needed, assist team members with any and all job functions as necessary for the efficient management or administration of business.
• Meet department uniform, appearance and grooming requirements.
• Any job duty needed to promote productivity in the efficient administration of business.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer