Slot Shift Manager

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

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• Develops relationships and loyalty with guests through sincere and meaningful interactions; learns guests’ names and preferences, connects with them personally but professionally
• Promotes positive guest relations, greets guests, and creates a friendly atmosphere
• Authorizes guest complimentary to recognize loyal players in accordance with Greektown Casino-Hotel guidelines
• Ensures all guests problems are handled quickly to meet guest satisfaction within the established guidelines
• Implements strategies and leads initiatives to continuously improve guest service
• Team player that works toward team goals and fosters a collaborative and positive work environment
• Evaluate operational procedures, recommend, and implement approved changes
• Hire, train, counsel, discipline, evaluate departmental team members, and make recommendations for hire and termination
• Issues appropriate, fair, and consistent disciplinary action according to Greektown Casino-Hotel policies and Slot Operations departmental procedures
• Observes and recognizes irregularities, violations, or other discrepancies in casino personnel or guests and institutes appropriate action
• Plans and administers work schedules and assignments
• Ensures departmental procedures are enforced and are effective in assuring proper protection of all gaming operations from loss, due to negligence, mistake, or theft
• Works with Surveillance and Security to aid in the protection of casino assets and maintain the efficiency and effectiveness of Slot Operations
• Record log entries and complete forms as mandated by Michigan Gaming Control Board Regulation
• Willingness to assume overall responsibility relative to the performance of the position
• Other job-related duties as assigned

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• Must be able to manage several projects and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives
• Must have working knowledge of mechanical functions and play aspects of slot machines, procedures, and casino floor operations
• Must have working knowledge of software and casino management systems
• Must be able to lead by example
• Must be outgoing, energetic, and demonstrate a positive attitude towards Greektown Casino-Hotel, its guests, and Team Members
• Must be able to work in a high risk, fast paced environment, follow detailed procedures and ensure accuracy in documentation and data
• Must be able to resolve controversy, maintain a fair and objective position when dealing with Team Members and guests
• Must be able to delegate tasks appropriately
• Must be able to analyze reports and clearly present information
• Must be able to exhibit judgment based on sound business practices and realistic understanding of issues
• Must be able to efficiently schedule and utilize manpower needs, including scheduling for events, holidays, and other peak periods
• Must be able to write and implement departmental procedures as necessary
• Must be able to read and interpret documents such as safety rules, operating and maintenance instructions and procedural manuals
• Must be able to speak effectively before groups of guests and Team Members
• Must be skilled in operating business computers and office machines, including Windows environment, specifically Word, Excel, Access, and presentation software
• Must be able to attend meetings, work any shift including weekends, holidays, and special events
• Must be willing to work long hours and adjust schedule with short notice
• High School graduate required, 4-year college degree preferred.
• Eight (8) years Slot Department experience; five (5) years supervisory/management experience required.

SUPERVISORY RESPONSIBILITIES

Supervises Slot Supervisors                                                     

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 30 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is frequently exposed to moving mechanical parts, risk of electrical shock, and vibration.  The noise level in the work environment is usually moderate.

Employee could be exposed to an environment containing unrestricted second-hand tobacco smoke.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer