Loyalty Program Representative

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

As a Loyalty Program Representative you will: 

Pay: $17.00 per hour 

Shift: 1:45pm-10:15pm and 2:45pm-11:15pm

Off Days: Monday and Tuesday 

• Greets guests actively engaged in gaming and assists team members in player identification. 
• Provides guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests. 
• Maintains knowledge of casino marketing and player development promotions and encourages guest participation. 
• Maintains knowledge of credit procedures and encourages the use of credit when appropriate. 
• Encourages guest visitation through written correspondence and telemarketing. 
• Assists in resolving guest opportunities and/or conflicts, in fair and equitable manners. 
• Analyzes and coordinates in-house invitation lists with Manager. 
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  
• Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow team members. 
• Utilizes Sales Force (CMS) tracking for all player contacts, profile preferences, and tasks.  Completes all Sales Force task requirements in a timely manner.  Reviews all monthly metrics with Manager and sets quarterly goals.  
• Develops and maintains technical skills to maximize use of patron data systems. 
• Establishes a direct line of communication with all service departments for the purpose of caring for high value players. 
• Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc. 
• Provides professional representation at internal and external meetings and events. 
• Ensures interactions with internal and external guests follow the guidelines of customer service program. 
• Adheres to all Corporate and local policies, procedures, and operating guidelines. 
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. 

• Applicant must be 21 years of age or older.
• One (1) year of hosting experience with adequate customer following preferred. 
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. 
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. 
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. 
• Must have the ability to write reports and business correspondence. 
• Must possess excellent oral and written communication skills. 
• Must have the ability to identify problems, collect data, analyze, and draw valid conclusions. 
• Must have the ability to interpret a variety of instructions (i.e., written, oral, etc.). 
• Ability to read and communicate verbally in English. Written communication skills in in English may also be required. 
• Employee must be able to qualify for licenses and permits required by federal, state and local regulations. 

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer