Hostess-Drago's

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

General Accountabilities: 

• Greeting guests with a warm and friendly attitude as they enter the establishment and get them seated.  

• Providing guests with menus and answering any initial questions. 
• Coordinates and controls the flow of the seating chart, optimizing an even workload for all staff. 
• Engaging with guests to ensure they’re provided with exceptional customer service. 
• Answering calls, taking reservations, responding to complaints, and helping to resolve them. 
• Helping team members with other tasks in the restaurant as needed.  

• Operates a cash register/P.O.S. System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. 
• Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures. 

Qualifications: 

• Prior customer service experience in a fast-paced environment preferred. 

• Previous cash handling experience a plus. 
• Ability to multitask and problem solve.  
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues. 
• Ability to stand and walk throughout the duration of shift. 
• Excel at working independently and as part of a team. 

• Must obtain a Bossier ABO and LACT. 

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer