Casino Operations Shift Manager

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

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• Monitoring the flow of the Slot Service Ambassadors and Guest Safety Officers on the floor, ensure that there is proper coverage in all areas; redirect staff when needed to ensure proper floor coverage.
• Supervising the Slot Service Ambassadors and Guest Safety Officers, including maintaining shift schedules, ongoing training, coaching, counseling and rewarding performance, conducting timely performance appraisals, and completing related paperwork.
• Promoting and maintaining all steps of the Red Carpet Customer Service program with each guest and cast member.
• Following all company and department policies and procedures.
• Overseeing the various functions of casino operation for a regular shift as assigned. 
• Acting as a resource to team members and guest when unusual circumstances arise, or when there are safety or security concerns
• Verifying certain slot-related transactions.
• Ensuring guest comfort and ensures that all team members perform their duties in accordance with their position description and service guarantees.
• Responsible for ensuring that all Cast Members follow security policies and procedures and reports all violations.
• Other duties as assigned.

• Associate’s Degree in related field or equivalent combination of education and experience is preferred. High School diploma or equivalent required.
• Three or more years of recent and related casino experience, preferably in slot operations is preferred. Two or more years of related managerial experience required.
• Must be proficient in Microsoft applications (Excel, Word, etc.) with excellent report writing skills
• Must qualify for licensing by Maryland Gaming Commission. Hollywood Casino Perryville is dedicated to becoming the undisputed leader in guest service by offering a great experience for each and every guest.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer