Table Games Assistant Shift Manager

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

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• Responsible for supervising staff and the overall daily management of a designated shift in the Table Games department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction. 
• May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. 
• Works closely with the Shift Manager to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability.
• Shares responsibility for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances.
• Responsible for the accountability of the chips, cards, dice, and all other gaming equipment.
• Assists with verifications of table inventories and effectively manages table limits.
• Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Table Games department. 
• Maintains a continuous inspection of cards and dice, ensuring the security of assigned table games during assigned shift. 
• Shares responsibility for the overall integrity of daily operations on assigned shift. 
• Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. 
• Maintains strict confidentiality in all departmental and company matters.

• Must have an outgoing, energetic and enthusiastic attitude 
• Must enjoy hosting others
• Must be comfortable initiating conversations and creating a fun environment with our guests
• College degree or equivalent work experience related to supervision or business. Two (2) years Table Games management experience preferred three years progressively more challenging experience in a gaming operations role. Must have knowledge of all Table Games
• Knowledge of Microsoft applications (Excel, Access, Word) 
• Ability to learn and understand Budget and P&L Statements
• Good oral and written communication skills, must be fluent and literate in English
• Effective problem solving skills with the ability to exercise independent judgment within established policies
• Must possess excellent interpersonal and employee relations skills 
• Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors in a fast-paced environment 
• Ability to stand and walk, and mobility to move easily around pit area as well as entire property for entire shift
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer