Lead Spa Attendant

 

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

 

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

- Adheres to all departmental and property policies and procedures regarding guest service standards. - Acts as a Manager on Duty during business hours and exercises good judgment in service recovery. - Greets guests and offers assistance and/or instruction in the use of Spa; ensures all guests are being assisted in relaxation areas. - Processes register transactions for Spa services and retail purchased; utilizes POS system and ARTS to ensure that all transactions are completed correctly. - Trains Spa Front Desk staff and new Spa Attendants. - Maintains Spa facilities in clean and attractive condition. - Maintains par stock levels for Spa supplies; places orders as needed. - Schedules Spa and salon appointments. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.

- High School Diploma or equivalent preferred. - Minimum one (1) year of experience in the hospitality or other service industry required. - Must possess excellent customer service skills. - Must have excellent written and verbal communication skills; must be fluent and literate in English. - Ability to maintain a high level of confidentiality and professionalism. - Knowledge of fitness, exercise equipment, and spa facilities preferred. - Must have strong computer skills, including the ability to operate a POS system. - Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues. - Strong problem-solving, decision-making, and interpersonal skills. - Ability to work collaboratively and communicate effectively with team members at all levels of the organization. - Highly organized and detail oriented. - Ability to effectively and efficiently move around work area; ability to maneuver in order to assist guests in the proper use of equipment. - Must be able to work a flexible and varying schedule, including evenings, weekends, holidays, and fluctuating days off as needed.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

 

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

 

   

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Equal Opportunity Employer