Guest Room Dispatcher

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.

2. Updates and maintains correct hotel room status in computer system and on board.

3. Maintains permanent records of the following: room occupancy, status and statistics, phone logs, maintenance logs, attendance logs, lost and found logs and work orders.

4. Informs and directs priorities to Housekeeping Floor Inspectors, Front Office Personnel, Preventative Maintenance, Engineering and Locksmith.

5. Receptionist and telephone procedures.

6. Keeps Housekeeping Supervisor advised of all current information.

Don’t just work. Work Happy.

These skills are typically acquired through a minimum of one-year housekeeping or clerical experience.  Computer and 10-key experience helpful.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

We're changing entertainment. Follow us.

Equal Opportunity Employer