Director of Property Operations

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. 

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POSITION SUMMARY 

Oversees the successful operation of the Facilities and Security Departments. Manages the execution of capital projects from ideation through completion. Responsible for protecting the safety of all team members and guests and the Company’s assets while ensuring that the grounds are properly maintained, and all physical facilities are always operating efficiently.  

ESSENTIAL FUNCTIONS

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Conducts a personal daily inspection of the property to ensure it is clean, attractive, and fully functional and implements immediate remediation of problems as appropriate.
• Oversees operations for the Facilities and Security Departments including, but not limited to budget, supply chain, capital processes, and maintenance.
• Develops, implements, and manages operational goals and monitors achievements of performance objectives for areas of responsibility.
• Serves as a cross-functional, strategic leader focused on the overall goals of the Property.
• Recommends, promotes, and leads the development and execution of capital projects that add value to the Property, Region, and Company. Coordinates all activities with Corporate and Property leadership as well as external stakeholders (project managers, contractors, etc.)  
• Provides high levels of guest and team member engagement, satisfaction, and safety by developing and evaluating new and existing programs and practices and adjusting when needed.
• Serves as a property leader who mentors, trains, counsels, and works closely with all team members across the Property, in collaboration with department heads.
• Ensures proper security standards are met, oversees day-to-day security of the property, as well as ensuring training and compliance with internal controls and state regulations.
• Maintains Company assets at peak efficiency ensuring that all utilities and building systems are properly maintained to provide safe, efficient, and reliable service.
• Identifies and tracks improvements and efficiencies for physical assets and equipment.
• Develops, implement, and maintains a comprehensive set of standards for the Property.
• Manages staffing levels daily to maximize productivity and control labor costs without sacrificing customer service or safety of team members and guests. 
• Develops and maintains a preventative maintenance program that is cost-effective.
• Develops, updates, and enforces all Standard Operating Procedures for areas of responsibility.
• Ensures compliance with all regulatory compliance and OSHA standards within areas of responsibility and report potential issues to Executive Management/GM.

QUALIFICATION REQUIREMENTS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• Bachelor’s degree in a related field; 7 years progressive related experience with emphasis in capital projects, project management, security, and facilities; or a combination of both.
• Must have strong problem solving, organizational, analytical, interpersonal and communication skills (oral and written).
• Must have excellent project and time management skills with the ability to multi-task and prioritize. 
• Must have technical proficiency and knowledge in Microsoft applications (Word, Excel, and Outlook). 
• Must have current knowledge and understanding of regulations, industry trends, current practices, new developments, and applicable laws.
• Strong client interface and presentation skills preferred.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Must have the ability to drive results and be proactive when working on tasks.
• Ability to maintain confidentiality. 

SUPERVISORY RESPONSIBILITIES                                                           

This job has supervisory responsibilities.

• Responsible for staff development and training programs.
• Responsible for rewards and recognition program to maximize employee engagement.
• Evaluates team members within department and delivers constructive feedback to employees regarding performance.

• Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning, and directing work) to meet business needs.

• Manages work procedures and expedites workflow.

• Provides recommendation for employee performance (disciplining, coaching, and counseling).

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

Must possess a valid driver’s license and have acceptable driving history as determined by Penn National Gaming’s auto insurance carrier. 

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Employee could be exposed to an environment containing unrestricted secondhand tobacco smoke

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